Job Description
Are you looking for an entry-level job in Texas that offers growth and stability? Apex Digital Solutions is seeking a motivated Entry Level Tech Support Specialist to join our dynamic team in Houston. This is a fantastic opportunity for recent graduates or career changers looking to break into the technology sector with comprehensive training provided.
As a key member of our local support team, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance. We pride ourselves on our local presence and our commitment to helping the Texas community thrive through technology. If you are eager to learn and ready to start a rewarding career, we want to meet you.
Why Join Us?
- Competitive entry-level salary with annual performance reviews.
- Comprehensive training program for career growth.
- Modern, collaborative work environment in the heart of Houston.
- Employee benefits package including health, dental, and vision insurance.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with senior technicians to resolve complex technical challenges.
- Conduct routine system checks to ensure optimal performance and security.
- Assist in the implementation of new software updates and patches.
- Participate in daily team meetings and training sessions.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Willingness to work flexible hours, including occasional evenings or weekends.
- Valid driver’s license and reliable transportation for local travel.