Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level Tech Support Specialists in Austin to join our growing team immediately. This is your chance to gain hands-on experience while supporting cutting-edge systems for industry-leading clients. No prior experience required – we provide comprehensive training!
Our Austin hub offers a collaborative environment where your growth is our priority. Enjoy competitive benefits, flexible scheduling options, and opportunities for rapid advancement within our nationally recognized organization.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document cases accurately in our CRM system
- Collaborate with senior engineers on complex technical challenges
- Conduct system updates and maintenance tasks
- Train users on new technologies and procedures
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Valid driver's license (for occasional client visits)
- Customer service experience (retail, hospitality, or internships acceptable)
- Passion for technology and continuous learning
- Must be available to start within 7 days