Job Description
Start your tech career TODAY! InnovateTech Solutions is urgently hiring Entry-Level Tech Support Specialists in Columbus, OH. No experience necessary – we provide comprehensive training. Join our dynamic team supporting Fortune 500 clients and gain hands-on experience with cutting-edge technologies. This is your chance to launch into IT with immediate start date, competitive benefits, and growth opportunities.
What We Offer:
- Full-time position with comprehensive benefits (health/dental/vision)
- Paid on-the-job training and certification programs
- Clear career advancement path to senior roles
- Modern downtown Columbus office with flexible hours
- Referral bonuses and performance incentives
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose hardware/software issues for enterprise clients
- Document troubleshooting steps and case resolutions
- Collaborate with senior engineers on complex escalations
- Utilize ticketing systems (Jira, ServiceNow) for tracking
- Conduct remote system diagnostics and repairs
- Train end-users on new technologies and processes
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Customer service experience (retail/service industry)
- Ability to learn technical concepts quickly
- Strong problem-solving and communication skills
- Comfortable working with multiple operating systems
- Reliable transportation to downtown office