Job Description
Ready to launch your tech career? InnovateTech Solutions is seeking passionate Entry-Level Tech Support Specialists to join our dynamic team in Detroit. No experience required – we provide comprehensive training! This is your chance to gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and immediate start date. Join our inclusive culture where your growth matters. Apply now and transform your passion into a profession!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Troubleshoot network connectivity, security protocols, and system configurations
- Document customer interactions and maintain detailed ticket logs
- Collaborate with senior engineers to resolve complex technical challenges
- Conduct user training on new software implementations
- Adhere to cybersecurity best practices and compliance standards
Qualifications
- High school diploma or equivalent; IT certifications a plus
- Strong problem-solving and analytical abilities
- Basic knowledge of Windows/macOS operating systems
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy