Job Description
We are seeking motivated individuals to join our growing team in Baltimore, MD as Entry Level Technical Support Representatives. In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and ensuring a seamless user experience. We offer comprehensive training to help you launch your career in the IT and Customer Service industry.
Why Join Us?
- Competitive starting salary ($18-$24/hr).
- Comprehensive training program with mentorship.
- Health, dental, and vision insurance.
- Career advancement opportunities within a top-tier tech firm.
- Modern office located in the heart of the Inner Harbor.
Responsibilities
- Resolve Technical Issues: Troubleshoot and resolve hardware and software issues for clients via phone, email, and chat in a timely manner.
- Customer Interaction: Deliver exceptional customer service by actively listening to client concerns and providing clear, concise solutions.
- Documentation: Maintain accurate and detailed records of all support tickets, interactions, and resolutions in our CRM system.
- Education: Educate clients on best practices for product usage to prevent future technical issues.
- Collaboration: Work closely with senior IT staff to escalate complex issues and contribute to the improvement of support protocols.
- System Updates: Assist in the deployment and testing of new software updates and system patches.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: No prior professional experience required; we value attitude and aptitude over experience.
- Skills: Basic computer literacy (Windows and Mac OS) and strong typing skills.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Problem Solving: Ability to think critically and logically to diagnose technical problems efficiently.
- Availability: Must be available to work a full-time schedule, including some evenings and weekends as needed.