Job Description
Are you ready to launch your career in the booming tech industry of North Carolina? TechHorizon NC is seeking a driven, entry-level Technical Support Specialist to join our expanding team in Raleigh. We offer a competitive salary, comprehensive benefits, and a clear pathway for professional growth.
In this role, you will be the first point of contact for our clients, troubleshooting technical issues with a friendly and professional demeanor. We are looking for individuals who are eager to learn, possess a strong problem-solving mindset, and want to make a tangible impact in the tech sector.
Why Join TechHorizon NC?
- Modern Environment: Work in a dynamic, collaborative office located in the heart of the Research Triangle.
- Career Growth: We invest in our employees with regular training and clear promotion paths.
- Great Benefits: Health, dental, and vision insurance, plus a 401(k) matching plan.
Don't let a lack of experience hold you back. If you have a passion for technology and a desire to help others, we want to hear from you. Apply today to start your journey!
Responsibilities
- Provide first-level technical support to customers via phone, email, and live chat regarding hardware and software issues.
- Troubleshoot and resolve common technical problems in a timely and efficient manner.
- Document all technical issues, resolutions, and customer interactions in our CRM system.
- Collaborate with the senior engineering team to escalate complex issues and provide feedback on common user errors.
- Conduct remote sessions to guide users through software installations and updates.
- Stay updated on the latest industry trends and company products to provide accurate information.
Qualifications
- High school diploma or GED equivalent; some college or technical certification is a plus but not required.
- Basic computer literacy with a strong understanding of operating systems (Windows/Mac) and web browsers.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- A proactive attitude and a strong willingness to learn new technologies quickly.
- Ability to work in a fast-paced environment while maintaining a positive and empathetic customer service approach.
- Reliable internet connection and a quiet workspace are required for remote support duties.