Job Description
Are you eager to launch a rewarding career in the heart of Boston’s tech hub? Boston Digital Systems is seeking motivated individuals to join our growing team as Entry-Level Technical Support Specialists. We value potential and enthusiasm over prior experience. If you have a passion for problem-solving and a desire to learn, we want to hear from you!
In this role, you will be the first point of contact for our clients, providing top-tier support for software and hardware issues. We offer comprehensive on-the-job training to ensure your success. Join us in a dynamic environment where your growth is our priority.
Responsibilities
- Assist customers via phone, email, and live chat to resolve technical inquiries and software issues.
- Document all customer interactions and technical resolutions in our ticketing system.
- Collaborate with senior technicians to troubleshoot complex problems and learn new systems.
- Provide clear, concise instructions to non-technical users to resolve basic connectivity and account issues.
- Participate in daily training sessions to stay updated on product features and service protocols.
- Maintain a professional and positive demeanor while managing high call volumes.
- Identify opportunities to improve support processes and share feedback with the management team.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus but not mandatory.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong communication skills with the ability to explain technical concepts to non-technical audiences.
- Ability to work well in a fast-paced team environment and handle multiple tasks simultaneously.
- Reliable internet connection and a dedicated workspace if working remotely.
- Must be authorized to work in the United States.
- A positive attitude and a genuine willingness to learn new technologies.