Job Description
We are seeking a motivated Entry Level Technical Support Specialist to join our rapidly growing team in the heart of San Jose. This is a fantastic opportunity for recent graduates or career changers looking to break into the tech industry. At Silicon Valley Solutions, we pride ourselves on innovation and employee development.
You will work in a collaborative environment where your problem-solving skills will be valued. We offer comprehensive training, competitive benefits, and a clear path for career advancement within the tech sector.
Responsibilities
- Provide first-level technical support to clients via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues for internal employees and external partners.
- Maintain accurate and detailed records of all support tickets and interactions.
- Document technical solutions and create knowledge base articles for future reference.
- Collaborate with senior engineers to escalate complex issues and resolve them efficiently.
- Conduct onboarding training for new team members to ensure smooth integration.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Basic understanding of operating systems (Windows, macOS) and web browsers.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently while managing multiple priorities in a fast-paced setting.
- Customer-centric mindset with a focus on delivering excellent service.
- Reliable internet connection and a dedicated workspace.