Job Description
Are you looking to launch a rewarding career in the technology industry? Apex Tech Solutions is currently seeking motivated and detail-oriented individuals to join our growing team as an Entry Level Technical Support Specialist. In this role, you will be the first point of contact for our clients, ensuring they receive the highest quality service and technical assistance. We provide comprehensive training for all new hires, making this the perfect opportunity for those without prior industry experience.
Why Join Us?
- Competitive entry-level salary with performance bonuses.
- Full benefits package including health, dental, and vision.
- Career advancement opportunities in IT management and systems engineering.
- Modern office environment in the heart of Manhattan.
We are looking for candidates who are eager to learn, possess strong problem-solving skills, and have a passion for helping others succeed.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot hardware and software issues to provide effective resolutions.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Maintain a deep understanding of our company’s products and service offerings.
- Collaborate with the senior technical team to identify trends and improve support processes.
- Escalate complex issues to higher-level technicians when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong customer service orientation and patience.
- Ability to work independently as well as part of a collaborative team.
- Willingness to undergo a paid training program.