Job Description
Join our dynamic team at Global Solutions Inc. as a Full Time Customer Service Representative in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional customer experiences while driving our mission forward. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. Walk-in interviews are welcome! No appointment needed – just bring your resume and enthusiasm. Discover your career with us today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat channels
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Collaborate with team members to ensure seamless service delivery
- Maintain detailed customer records in CRM systems
- Identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset