Job Description
Are you looking for a stable, rewarding career in Boston, MA?
We are currently hiring passionate Full Time Customer Service Representatives to join our dynamic team. We offer immediate walk-in interviews for qualified candidates looking to advance their careers in a fast-paced corporate environment.
Why Join Us?
- Competitive hourly pay and performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid training and career advancement opportunities
- A supportive, inclusive workplace culture
If you are a proactive problem solver with excellent communication skills, we want to meet you. Don't miss this opportunity to secure a full-time position today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on high-quality service.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Upsell products and services to meet monthly sales targets.
- Document all customer interactions and account updates in the CRM system.
- Collaborate with the sales and technical support teams to ensure customer satisfaction.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidates.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Must be available for full-time shifts, including weekends.
- Professional attitude with a strong desire to help others.