Job Description
Join Albuquerque Community Solutions and become part of our mission to transform local businesses! We're seeking passionate Full-Time Customer Service Specialists to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Albuquerque workplace. Walk-in interviews welcome – no appointment needed!
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and in-person
- Resolve billing and account issues with 95% first-contact resolution
- Collaborate with sales team to identify upsell opportunities
- Maintain accurate customer records in CRM systems
- Participate in weekly team training sessions
- Support community outreach events on weekends
- Track performance metrics and report to management
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience
- Proficiency in Microsoft Office Suite
- Strong conflict resolution abilities
- Spanish bilingual certification required
- Ability to work flexible shifts including weekends
- Valid New Mexico driver's license
- Pass background check and drug screening