Job Description
Start your IT career immediately in Jacksonville, FL! TechCorp Solutions is seeking a passionate Full-Time IT Support Specialist to join our innovative team. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment.
We value professional growth and provide ongoing training to ensure your success. If you're ready to make an immediate impact and advance your career in Florida's thriving tech sector, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor system performance and resolve security vulnerabilities
- Document IT processes and create user training materials
- Collaborate with cross-functional teams on technology implementations
- Manage helpdesk ticketing system and SLA compliance
- Conduct system audits and recommend improvements
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Proficiency in Windows Server, Active Directory, and cloud platforms
- CompTIA Network+ or Security+ certification required
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- Experience with ServiceNow or similar ticketing systems