Job Description
Join TechSolutions Inc. in Charlotte, NC as a Full-Time IT Support Specialist! We're seeking tech-savvy professionals to deliver exceptional user support while maintaining robust network infrastructure. Walk-in interviews available every Tuesday and Thursday from 9 AM to 4 PM—no appointment needed! Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment. Apply today and start your tech career in the Queen City!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Install, configure, and maintain Windows/Linux environments and cloud infrastructure
- Monitor system performance and implement cybersecurity protocols
- Document technical processes and create user training materials
- Collaborate with cross-functional teams on IT projects
- Manage Active Directory, DNS, and DHCP configurations
- Resolve escalated tickets and conduct root cause analysis
Qualifications
- Associate's degree in IT or CompTIA A+/Network+ certification
- 3+ years experience in enterprise IT support
- Proficiency in Windows Server, Azure, and virtualization
- Strong troubleshooting and diagnostic abilities
- Excellent written/verbal communication skills
- Experience with ServiceNow or similar ticketing systems
- Ability to lift 30 lbs and work flexible hours