Job Description
Join TechHub Solutions as a Full-Time Tech Support Specialist and become the backbone of our cutting-edge IT infrastructure. We're seeking passionate tech enthusiasts to deliver exceptional customer service while solving complex technical challenges. Walk-in interviews are welcome Monday-Friday 9 AM-4 PM at our downtown LA headquarters! Enjoy competitive benefits, professional development, and a collaborative work environment.
Responsibilities
- Diagnose and resolve hardware/software issues across enterprise systems
- Provide remote and on-site technical support to 200+ employees
- Implement security protocols and system updates
- Document troubleshooting processes and maintain knowledge base
- Collaborate with IT team on infrastructure improvements
- Train staff on new technology implementations
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory and cloud services (Azure/GCP)
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs for equipment maintenance