Job Description
Join InnovateTech Solutions and become part of a dynamic team revolutionizing digital experiences! We're hiring passionate Tech Support Specialists in Columbus, OH with immediate walk-in interview opportunities. Enjoy competitive benefits, career growth, and collaborative work culture in a state-of-the-art facility. No experience? No problem! We provide comprehensive training for motivated candidates.
Why Join Us?
- Walk-in interviews daily 9AM-4PM at our Columbus HQ
- Sign-on bonus up to $5,000
- Health, dental, and vision insurance from day one
- Tuition reimbursement program
- Flexible remote/hybrid options after training
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide exceptional customer support via phone, chat, and in-person
- Document ticket details in CRM systems with 95% accuracy
- Collaborate with engineering teams on complex infrastructure projects
- Train end-users on new software implementations
- Conduct periodic system audits and security updates
- Support 150+ employees across 3 office locations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- CompTIA A+ or equivalent certification (or willingness to obtain)
- Proficiency with Microsoft Office 365 and Active Directory
- Strong problem-solving and communication skills
- Ability to lift 20lbs for equipment maintenance
- Valid driver's license for occasional site visits
- Passionate about continuous learning and technology trends