Job Description
Join our dynamic team in Chicago for an immediate full-time Customer Service Representative position! We're seeking passionate individuals to deliver exceptional support to our clients in a fast-paced environment. This is your chance to launch your career with a forward-thinking company offering competitive pay and comprehensive benefits. Apply today and start working tomorrow!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries efficiently
- Process orders, returns, and account modifications with precision
- Document interactions in CRM system and maintain accurate records
- Collaborate with team to improve service quality and customer satisfaction
- Adhere to company policies and compliance regulations
- Identify opportunities for process improvements
- Meet/exceed performance metrics including call time and resolution rate
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Flexibility to work weekends/holidays as needed
- Positive attitude and team player mentality
- Basic typing skills (30+ WPM)