Job Description
Join our dynamic team at Sunshine Solutions Group and kickstart your career immediately! We're seeking enthusiastic Customer Service Representatives to join our growing Miami headquarters. Enjoy competitive pay, comprehensive training, and a vibrant work environment in the heart of downtown Miami. This is your opportunity to grow with a company that values talent and offers rapid advancement paths.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries via phone, email, and chat
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to thrive in fast-paced, high-volume environments
- Basic proficiency with Microsoft Office and CRM software
- Flexible schedule availability including weekends
- Positive attitude with strong work ethic