Job Description
Join our award-winning team in Miami! We're seeking passionate Customer Service Representatives for immediate full-time positions with competitive benefits and career growth opportunities. Enjoy our modern downtown office, flexible scheduling, and performance bonuses. No experience required – we provide comprehensive training to launch your career in customer service excellence.
Why work with us?
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development programs
• Collaborative, inclusive culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve customer experience
- Identify upsell opportunities for existing clients
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and typing skills (40 WPM)
- Strong communication and problem-solving abilities
- Ability to multitask in fast-paced environment
- Customer service experience a plus but not required
- Spanish fluency a major advantage
- Flexible availability including weekends