Job Description
Join our dynamic team at Oakland Tech Solutions and kickstart your career immediately! We're seeking motivated Customer Service Representatives to join our Oakland headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Apply today and start working within 48 hours!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Must be available for immediate start