Job Description
Join our dynamic team at CityStaff Solutions and launch your career immediately! We're seeking energetic Customer Service Representatives to support our growing client base in Oklahoma City. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. If you're passionate about delivering exceptional customer experiences and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics including call quality and resolution times
- Contribute to process improvement initiatives
- Maintain thorough knowledge of company products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional weekends/holidays
- Valid Oklahoma driver's license (if field visits required)