Job Description
Join our dynamic team at Metro Staffing Solutions and start working immediately! We're seeking a dedicated Customer Service Representative to join our Philadelphia office. This is a rare opportunity to begin your career with a leading staffing firm offering competitive pay, comprehensive benefits, and a supportive work environment. If you're ready to hit the ground running and make an impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and escalate complex issues to supervisors
- Maintain accurate customer records in CRM systems
- Collaborate with team to improve service quality metrics
- Process transactions and update account information
- Adhere to company policies and regulatory compliance
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Philadelphia residency strongly preferred