Job Description
Join our dynamic team as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our growing client base across San Diego and Texas. Enjoy competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. Perfect for those seeking stable, local employment with advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible schedules including weekends
- Problem-solving mindset with attention to detail
- Residency in San Diego or Austin required