Job Description
Join our dynamic team at Northwest Solutions Group and become the face of our innovative tech solutions! We're seeking energetic Customer Service Representatives to deliver exceptional experiences in our fast-paced Portland headquarters. This immediate hire position offers competitive compensation, comprehensive benefits, and a collaborative work environment. If you thrive in customer-centric roles and want to make an immediate impact, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and troubleshooting protocols
- Process orders and maintain accurate customer records
- Collaborate with technical teams to escalate complex cases
- Meet/exceed customer satisfaction metrics (CSAT >95%)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service or tech support experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent required
- Available for flexible shifts including weekends
- Portland residency preferred (immediate hire requirement)