Job Description
Join Sacramento Connect Solutions immediately as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our growing client base. This is your chance to start a rewarding career without delays – apply today and begin work within days!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficient with Microsoft Office and CRM software
- Positive attitude with excellent interpersonal abilities
- Must pass background check and drug screening