Job Description
Join our dynamic team in Tampa and start working immediately! We're seeking a motivated Customer Service Representative to deliver exceptional client experiences. This full-time, onsite role offers competitive pay and rapid onboarding for qualified candidates. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries
- Update and maintain accurate client records in CRM systems
- Collaborate with team to address escalated issues
- Meet/exceed performance metrics for call volume and resolution
- Document interactions and provide feedback for process improvements
- Support cross-functional projects as needed
Qualifications
- 1+ years of customer service experience
- Proficient in Microsoft Office and CRM software
- Strong communication and active listening skills
- Ability to multitask in a high-volume environment
- High school diploma or equivalent
- Flexibility to work occasional weekends/holidays
- Positive attitude with conflict resolution expertise