Job Description
Join our dynamic team at Apex Solutions Group in Charlotte, NC! We're seeking motivated Customer Service Representatives for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers and experienced professionals alike. Apply today to start your journey with a forward-thinking company committed to employee growth!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities to enhance customer satisfaction
- Maintain product knowledge through continuous training
- Participate in team meetings to share best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize competing demands
- Positive attitude with strong problem-solving abilities
- Available to work flexible shifts including weekends
- Must pass background check and drug screening