Job Description
Join our dynamic team at Jacksonville Solutions Group and kickstart your career today! We're seeking motivated Customer Service Representatives to join our expanding Jacksonville team. This immediate hire position offers competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real impact. Perfect for career changers or experienced professionals looking for rapid onboarding.
As a key member of our client success team, you'll be the voice of our brand, delivering exceptional service to our growing customer base. Enjoy flexible scheduling options, professional development opportunities, and a vibrant workplace culture in the heart of downtown Jacksonville.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account modifications accurately
- Collaborate with internal teams to resolve complex customer concerns
- Document all interactions in CRM systems with precision and attention to detail
- Identify upsell opportunities to enhance customer experience and company revenue
- Participate in ongoing training to stay updated on products and services
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year of customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask effectively while maintaining quality standards
- Positive attitude and willingness to learn new technologies
- Reliable transportation and consistent attendance