Job Description
Join our dynamic team at SwiftStaff Solutions and start your career immediately! We're seeking passionate Customer Service Representatives to join our Austin headquarters. As a key member of our client support team, you'll deliver exceptional service to our growing customer base while enjoying a collaborative, fast-paced environment. Immediate start available for qualified candidates.
We offer competitive benefits, flexible scheduling, and career advancement opportunities. If you're ready to hit the ground running and make an impact, apply today!
Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Collaborate with team members to resolve complex cases
- Maintain detailed records in our CRM system
- Identify opportunities to improve customer experience
- Meet/exceed monthly performance metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Basic typing skills (35+ WPM)
- Valid Texas driver's license (if required for field support)