Job Description
Join our dynamic team in Minneapolis and start earning immediately! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences. This temporary-to-permanent role offers competitive pay, flexible scheduling, and rapid onboarding. Perfect for individuals ready to contribute immediately while building long-term career growth.
Why Join Us?
• Same-week start date available
• Comprehensive training provided
• Modern downtown Minneapolis location
• Performance-based incentives
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics (call volume, resolution time)
- Identify upsell opportunities for service enhancements
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Proficient with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Minneapolis office
- Availability for flexible shifts including weekends