Job Description
Join our dynamic team at NOLA Connect Solutions and become part of New Orleans' premier customer experience provider! We're seeking energetic individuals to fill immediate full-time positions supporting our growing client base. Enjoy competitive pay, comprehensive benefits, and the opportunity to thrive in a fast-paced environment. Perfect for career changers or those seeking stable employment with room for advancement. Apply today and start your new career journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Identify opportunities to improve customer satisfaction processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Positive attitude with strong team collaboration skills
- Ability to pass background check and drug screening