Job Description
Join our dynamic team in New York City with immediate openings for Customer Service Representatives! Urban Solutions Inc. offers competitive pay, comprehensive training, and a fast-paced environment where your skills make an impact. If you're ready to start your career tomorrow, apply today!
What We Offer:
- Competitive hourly rate: $18-$24
- Comprehensive paid training
- Health benefits package
- Career advancement opportunities
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently while maintaining high satisfaction rates
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics for resolution times and quality
- Identify upsell opportunities for product/service offerings
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficiency with CRM software and MS Office
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Positive attitude with customer-first mindset