Job Description
Join our dynamic team at Jacksonville Business Solutions and kickstart your career today! We're seeking motivated Customer Service Representatives for immediate full-time positions in our downtown Jacksonville headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for professional growth.
As a key member of our client experience team, you'll handle inbound inquiries, resolve issues efficiently, and maintain our reputation for exceptional service. No experience required – we provide comprehensive training to ensure your success from day one.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues to customer satisfaction
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Meet and exceed daily performance metrics including call volume and resolution rates
- Continuously improve knowledge base through ongoing training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Positive attitude with customer-first mindset
- Reliable transportation and punctuality