Job Description
Join our dynamic team at Nexus Solutions Group for an exciting walk-in interview opportunity! We're seeking motivated individuals to fill immediate full-time positions in our Jacksonville customer service department. No experience necessary – we provide comprehensive training and offer competitive benefits including health insurance and paid time off. Our modern downtown office offers a collaborative environment with growth opportunities. Walk-ins welcome Monday-Friday 9 AM-4 PM. Start your new career today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Support cross-functional initiatives during peak periods
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Jacksonville location
- Flexible availability to work weekdays and occasional weekends
- No prior experience necessary – training provided