Job Description
Join our dynamic team at TechSolutions Inc. as an Immediate Hire Customer Service Representative in Houston, TX! We're seeking passionate individuals to deliver exceptional support and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Apply today and start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain high customer satisfaction metrics
- Participate in ongoing training programs
- Support marketing initiatives through customer feedback
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software and MS Office
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and team player mentality