Job Description
Join our award-winning team at Apex Solutions Group in Wichita, KS! We're seeking passionate Customer Service Specialists to join our dynamic support team immediately. As a key member of our operations, you'll deliver exceptional experiences while advancing your career in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities within our nationally recognized organization.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex billing and technical issues using our proprietary CRM system
- Collaborate with technical teams to escalate unresolved cases efficiently
- Maintain detailed documentation of all customer interactions and resolutions
- Contribute to process improvement initiatives to enhance customer satisfaction
- Participate in bi-weekly training sessions on product updates and service protocols
- Meet/exceed performance metrics including CSAT and resolution times
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience highly valued)
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends during peak seasons
- Valid Kansas driver's license for occasional off-site meetings