Job Description
Join our dynamic team at Capital Solutions Group in Washington DC and secure your position immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional client experiences in a fast-paced environment. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding. As a key player in our client relations department, you'll drive satisfaction and loyalty while advancing your career in the heart of the nation's capital.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve complex customer inquiries using CRM systems and internal resources
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately and maintain detailed client records
- Proactively identify process improvement opportunities
- Meet and exceed monthly performance metrics
Qualifications
- Minimum 2 years customer service experience in a B2B environment
- Proficiency with Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Associate's degree or equivalent experience required
- Must pass background check and start within 72 hours