Job Description
Join our dynamic team at Boston Dynamics Solutions as an Immediate Hire Customer Service Specialist! We're seeking energetic professionals to support our growing client base with exceptional service. This full-time position offers competitive pay, flexible scheduling, and immediate start dates for qualified candidates. Enjoy a modern downtown Boston office with commuter benefits and growth opportunities in a tech-forward environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Resolve technical issues and process orders efficiently using our CRM system
- Document all interactions accurately in the customer database
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores and retention metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in tech or retail environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and problem-solving abilities
- Ability to multitask in fast-paced settings
- Must pass background check and drug screening
- Flexible availability including weekend shifts