Job Description
Join our dynamic team at Apex Solutions Group as we expand our San Antonio operations! We're seeking motivated Customer Service Specialists to deliver exceptional client experiences in our fast-paced environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in one of Texas's most vibrant cities.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet and exceed performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a BPO or retail environment
- Strong verbal/written communication skills in English and Spanish
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in high-pressure situations
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening