Job Description
Join our dynamic team in Oklahoma City and start your career immediately! Urban Growth Solutions is seeking passionate Customer Service Specialists to deliver exceptional experiences to our growing client base. This is your opportunity to make an impact while growing professionally in a supportive environment. No experience necessary - we provide comprehensive training!
Enjoy competitive pay, flexible scheduling options, and comprehensive benefits including health insurance, paid time off, and retirement plans. Our modern downtown office offers a collaborative atmosphere with state-of-the-art facilities. Ready to launch your career? Apply today and start working within days!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues, service complaints, and product inquiries using CRM systems
- Process orders, returns, and exchanges while maintaining accurate transaction records
- Collaborate with sales and support teams to ensure seamless customer experiences
- Meet performance metrics including call resolution time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
- Participate in daily team meetings and training sessions
Qualifications
- High school diploma or equivalent required
- Strong communication skills with clear and professional verbal/written abilities
- Ability to multitask in a fast-paced environment while maintaining composure
- Basic computer proficiency with willingness to learn new software systems
- Customer service mindset focused on problem-solving and empathy
- Reliable transportation to downtown Oklahoma City location
- Flexible availability including occasional weekend shifts
- No prior experience necessary - training provided