Job Description
Join UrbanEdge Solutions and become part of our dynamic team supporting Fortune 500 clients! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced, collaborative environment. Perfect for career changers and recent graduates seeking immediate employment with growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or relevant internship
- Strong written and verbal communication skills
- Ability to multitask in high-pressure situations
- Proficiency with Microsoft Office and CRM platforms
- Flexible availability including evenings/weekends
- Valid work authorization in the US