Job Description
Join our dynamic team in Oakland and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. This full-time role offers competitive pay, comprehensive training, and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and excel at problem-solving, apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within 15 minutes
- Update and maintain accurate client records in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Process transactions and troubleshoot technical issues
- Meet/exceed monthly performance metrics for satisfaction and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zoho)
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid CA driver's license for occasional field visits