Job Description
Join MetroConnect Solutions' dynamic team as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our growing client base in the Dallas area. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding – start your career today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service concerns
- Maintain accurate client records in CRM systems
- Collaborate with technical teams to resolve escalated cases
- Meet daily performance metrics for response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with Microsoft Office and CRM software
- Positive attitude and team player mentality