Job Description
Join our dynamic team at Austin Retail Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional service to our growing client base in the heart of Austin. This full-time position offers competitive pay, comprehensive benefits, and the opportunity to grow within our company. Perfect for those seeking stable, local employment with no delays in start dates. Apply now and become part of Austin's thriving retail community!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing and product issues efficiently using our CRM system
- Process orders, returns, and exchanges with accuracy
- Collaborate with sales and support teams to ensure seamless customer experiences
- Maintain detailed records of customer interactions and transactions
- Contribute to team goals by meeting performance metrics
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and basic CRM software
- Ability to work flexible hours including weekends
- Positive attitude and commitment to customer satisfaction
- Valid Texas driver's license for occasional local deliveries