Job Description
Join our award-winning team in the heart of New Orleans! We're seeking energetic Customer Service Specialists to start immediately in our vibrant downtown office. This full-time role offers competitive pay, comprehensive benefits, and opportunities for rapid career growth. Perfect for professionals ready to hit the ground running in a fast-paced, supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Process orders and maintain accurate customer records
- Collaborate with sales and support teams to enhance service quality
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-volume environments
- Flexibility to work rotating weekends
- Positive attitude and team player mentality
- US work authorization required