Job Description
Start your career immediately! TechSolutions Inc. is seeking a dynamic Customer Service Specialist to join our award-winning team in San Antonio, TX. This full-time, immediate hire role offers competitive pay, comprehensive benefits, and a supportive environment for growth. As the first point of contact for our clients, you'll drive satisfaction through exceptional service while leveraging our cutting-edge CRM platform. If you're a motivated communicator ready to make an impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using Salesforce CRM
- Process orders, returns, and warranty claims with 99% accuracy
- Collaborate with technical teams to escalate complex issues
- Document all interactions in CRM system for quality assurance
- Meet/exceed KPIs for response time (under 2 mins) and CSAT (90%+)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech/retail industry
- Proficiency in Salesforce, Zendesk, or similar CRM platforms
- Exceptional written and verbal communication skills in English/Spanish
- Ability to multitask in fast-paced environment with 50+ daily interactions
- Basic technical troubleshooting for software/hardware issues
- Must pass background check and drug screening (immediate start contingent)