Job Description
Join our dynamic team at Jacksonville Community Services! We're seeking passionate Customer Service Specialists to deliver exceptional experiences to our local community. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a supportive work environment. If you're ready to make an immediate impact and grow your career in Jacksonville, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism
- Resolve service issues efficiently while maintaining high satisfaction rates
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Process transactions and assist with account management tasks
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience required
- Proficiency with Microsoft Office Suite and CRM software
- Strong communication and problem-solving abilities
- Ability to work flexible hours including weekends
- Valid Florida driver's license (for occasional local travel)
- Positive attitude with commitment to community values