Job Description
Join Memphis Community Services for an immediate full-time opportunity as a Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No experience necessary – we provide full training. Start your career journey today in the heart of Memphis!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Resolve billing issues and service disruptions efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with Microsoft Office
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work weekends/holidays as needed