Job Description
Join our dynamic team at Apex Solutions Group and start your career immediately! We're seeking motivated Customer Service Specialists in New York to join our growing operations. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide full training. Apply now and begin your journey with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update customer records in our CRM system
- Meet performance metrics for response time and resolution
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and customer-focused mindset
- Available to work flexible shifts including weekends