Job Description
Join our award-winning team at Coastal Solutions Group for an immediate customer service opportunity in Virginia Beach! We're seeking energetic professionals to deliver exceptional client experiences while supporting our growing portfolio of coastal tourism clients. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment just minutes from the beach. No weekends required – Monday-Friday schedule with paid training provided.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve booking issues and process refunds within SLA targets
- Upsell premium coastal experiences using consultative sales techniques
- Update and maintain client records in Salesforce CRM
- Collaborate with hospitality partners to optimize service delivery
- Meet/exceed customer satisfaction metrics (CSAT >90%)
Qualifications
- 1+ years customer service or hospitality experience
- Proficient in CRM systems (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Available for immediate onboarding (within 48 hours)
- Valid driver's license for occasional site visits